Refund policy

We want you to feel confident shopping with SANOLA. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed

  • In original condition with all tags attached

  • Returned in the original packaging

  • Accompanied by proof of purchase (order confirmation or receipt)

Items that show signs of wear, damage, stains, or alteration may not be accepted.

Returns must be requested within 30 days of delivery. Once your request is reviewed and approved, we will provide the return address and detailed instructions.

To start a return, contact us at: support@thesanola.com

Items sent back without prior authorization will not be accepted.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us as soon as possible at support@thesanola.com so we can evaluate the issue and make it right.

 

Non-Returnable Items

Certain items cannot be returned, including:

  • Final sale items

  • Gift cards

  • Customized or personalized products

  • Hygiene-sensitive items where applicable

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

 

Exchanges

We do not process direct exchanges.

The fastest way to receive a different size or style is to return the original item (if eligible), and once the return is approved, place a new order separately.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@thesanola.com.

Original shipping costs are non-refundable.

 

Return Shipping, Duties & Taxes

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

For international returns, customers are also responsible for any duties, taxes, customs fees, or import charges that may be incurred when returning items. If such charges are billed to SANOLA, we reserve the right to deduct them from the final refund, or refuse the return.

We recommend using a trackable shipping service and keeping proof of postage until your return has been processed.