Shipping policy

At SANOLA, we are committed to delivering your order with efficiency, transparency, and care. Please review the information below regarding processing timelines, delivery estimates, and international shipping.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.

  • Standard processing time: 1–3 business days

  • During launches, restocks, promotional events, or high-volume periods: up to 5–7 business days

Processing time is separate from shipping time. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Orders cannot be modified once processing has begun.

Delivery Estimates

Shipping options and estimated delivery timeframes are calculated at checkout based on your shipping address.

United States

  • Standard: 5–9 business days

  • Express: 2–7 business days

International

  • Standard: 6–14 business days

  • Express: 2–7 business days

Delivery timeframes are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or seasonal demand. Once an order has been handed over to the carrier, SANOLA is not responsible for courier-related delays.

International Orders & Customs

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are determined by local authorities.

  • Customers are responsible for paying any applicable duties or taxes.

  • Refused or unpaid customs charges may result in the package being returned or destroyed by the carrier.

Original shipping costs are non-refundable for returned international shipments due to unpaid customs fees.

Shipping Availability

Shipping options are displayed at checkout based on the delivery address provided.

In certain cases, shipping availability may require additional verification after checkout. If we determine that we are unable to ship to the provided address due to carrier limitations, customs restrictions, sanctions, logistical constraints, or operational limitations, SANOLA reserves the right to cancel the order and issue a full refund to the original method of payment.

We may not ship to:

  • Freight forwarding addresses

  • Certain P.O. Boxes

  • Military or APO/FPO addresses

  • Restricted or sanctioned countries

Final shipping eligibility is determined at our discretion.

Split Shipments

To ensure timely fulfillment, orders may ship in multiple parcels depending on stock availability or warehouse location.

If this occurs:

  • Separate tracking numbers will be provided.

  • Items may arrive on different dates.

Tracking

Tracking information is sent via email once your order has shipped. Please allow up to 48 hours for tracking updates to reflect within the carrier’s system.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If a package is returned due to an incorrect or incomplete address:

  • Reshipping fees will apply.

  • Original shipping fees are non-refundable.

Lost or Stolen Packages

Responsibility for a shipment transfers to the customer once the carrier marks the package as delivered.

If your order is marked delivered but cannot be located, we recommend:

  • Checking the surrounding delivery area

  • Confirming with neighbors or building management

  • Requesting proof of delivery directly from the shipping carrier

SANOLA is not responsible for lost or stolen packages confirmed as delivered. Claims must be submitted within 7 days of the delivery date.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and item(s).

We will review and assist where appropriate.

Contact

For shipping-related inquiries, please contact: support@thesanola.com